COVID-19 Supports

As we collectively and proactively look at the ever changing situation on the ground, frontline agencies and programs work hard to ensure our community is able to serve all residents, especially those who are particularly vulnerable. Below is  list of services that are being provided during this global crisis.

Domestic Violence

Those experience interrelationship violence and abuse are encouraged to reach out to the following  resources: You can download this document for more resources: Domestic Violence Community Resources

Or this document from 211 Ontario: Services for Victims and Survivors of Crimes

Addictions and Harm Reduction

These downloadable documents provide you with resources for addiction, substance abuse and harm reduction resources:

Harm Reduction Supply and Naloxone Locations During Covid-19
Addiction Supports and Services During Covid-19
Online Substance Use Resources During Covid-19


Victorian Order of Nurses (VON): 
meals, groceries, vouchers

Greater Napanee: 613-354-6668 or
Greater Kingston:  613-634-0130 or

Rural Frontenac Community Services: 
Meals on Wheels, food programs

Call: 613-279-3151 or email:

Kingston Community Health Centres – Seniors’ Food Box: 
Food boxes delivered for seniors with low income

Call: 613-542-2674 Ext. 1411 or email:
Seniors’ Food Box Information Sheet

Independent Living Kingston:
Check-in calls, on-line peer groups and virtual programming, referrals and information for seniors with disabilities

Call: 613-542-8353 or email:

Resolve Counselling Services Canada:
Counselling for seniors  (free and low cost options available)

Call: (613) 549-7850 or

Seniors Association:
check-in calls, and information, virtual programming to promote physical activity, courses to stimulate their mind, connect with other seniors

Call: 613.548.7810 or

Southern Frontenac Community Services:
check in calls, Meals on Wheels for seniors in South Frontenac

Call: 613-376-6477 or email:

Alzheimer Society KFL&A:

613-544-3078  Toll Free: 1-800-266-7516

Grocery and Pharmacy services:
Many grocery stores & pharmacies offer delivery and/or pickup services. Some offer special hours for seniors. For a list of some of these services click on the pdf below – special thanks to the Seniors Association in Kingston for compiling this information. KFL&A Grocery and Pharmacy Services

Mutual Aid Katarokwi:
You can request free deliveries of food or pharmacy items (they can facilitate your payment)

Call: 613-665-2959


Resolve Counselling Services:
9am to 5pm phone counselling for youth, adults, families, individuals

Call: 613-549-7850 or email: intake@resolvecounselling.or

Financial and Credit Counselling:
can be contacted via email at or by telephone 1-800-379-5556

Youth Diversion:
Counselling for youth impacted by substance use through various forms of social media. Limited face to face contact considered. Virtual educational programs

Call: 613 548 4535 or email

Substance Education Workshops and Webinars:
Starting May 1st every Friday at 2pm,
join live on Instagram @youthdiversion

The Maltby Centre:
Phone or video counselling sessions.  Counselling services for children and youth up to 24 years of age

Call 613-546-8535 or 1-844-855-8340 or
Crisis after-hours line: 613-544-4229

Bereaved Families of Ontario Kingston Region:
Providing grief and bereavement support by phone,

613-634-1230 text and over Facebook messenger

Addictions and Mental Health Services:
Phone counselling; all groups are on hold; current clients can access their workers by phone

Call 613-544-1356 or email

24/7 Crisis Phone Lines:
Kingston & Frontenac: 613-544-4229
Toll Free: 1-866-616-6005

Lennox & Addington: 613-354-7388
Toll Free: 1-800-267-7877

Street Health Services:
Same day access to people with addictions and counselling support by phone (Monday through Friday). Harm reduction supplies and consumption treatment services (7 days per week)

115 Barrack Street; 613-549-1440

Family & Children Services KFL&A:
Open And Reachable By Phone 24/7

Call: (613) 545-3227
Toll Free (855) 445-3227

Sexual Assault Centre Kingston:
Counselling available remotely. Crisis line, text and chat available. Intake and referrals are continuing

24/7 crisis and support line 613.544.6424 or 1.877.544.6424

Centre for Abuse and Trauma Therapy:
Counselling Services available online. Open for new intakes; and for all current clients

Call 613-507-2288

Youth Services

For an updated list of youth services offered in KFL&A during COVID-19 visit:


Kingston Home Base Housing:
Call: 613-542-6672

In From the Cold Shelter relocated to 670 Maclean Court. Transportation is being arranged for intake. Street Outreach Service is ongoing 613-531-3779

Kingston Youth Shelter:
Emergency Shelter: Email Or message via Facebook (Kingston Youth Shelter)

Family Mediation: Youth experiencing difficulties at home or at-risk of homelessness; Call or text 613-572-6977 or email

Prevention Diversion Worker: Housing assistance or help navigating mental health/addictions support; Call or text 613-572-6018 or email

One Roof:
Call 613-542-6672 x 4

Program Administrator: Brendan Perry
Prevention Diversion Case Managers: Skylar Whiting & Sara Hadley
Housing First Case Managers: Danielle Williamson & Amber Horwood
Indigenous Case Managers: Ray Byrne & Cory Herzgog
Crime Prevention Case Managers: Krystal O’Farrell & Kasey Miner
Food & Volunteer Assistant: Brad Stoddart

Ryandale Transition House:
Call 613-548-8466

Kingston Interval House:
Outreach services by phone, text and Zoom; Shelter, crisis line services unchanged; Accepting intakes, following Public Health and Ministry of Health guidelines

Crisis lines: 1-800-267-9445 or 613-546-1777
General: 613-546-1833

L&A Interval House:
Outreach services by phone or text; Shelter, crisis line services

Crisis lines: 1-800-667-1010 or 613-354-1010
General: 613-354-0808

For Tenants struggling financially:
Kingston Legal Clinic 613-541-0777

City of Kingston

Financial Relief Navigator:
An English and French online tool providing a one-stop portal to help vulnerable Canadians access critical emergency benefits and financial relief from governments, financial institutions, telecoms and internet providers

Support Services

Canadian Hearing Services:
Services are continuing remotely by video; all services available via video conferencing

Toll free 1-866-518-0000

Offices closed; services offered. Peer support continuing through Zoom; Volunteers maintaining delivery services

Call 613-542-4975 ext. 5090

Independent Living Centre Kingston:
Client contact peer chat available remotely; Employment program ongoing

Call 613-542-8353

March of Dimes:
Call 613-549-4141

Food Services

For information on Emergency Food/Meal Programs available in Kingston visit:

Frontenac County:

  • South Frontenac Community Services – Sydenham
    • Food Bank: By appointment;  Pickup on Wednesdays
    • Call 613-376-6477
    • Meals on Wheels (frozen meals): Open to anyone;  Pickup or delivery 5 days/week
    •  $5/meal, some subsidies available
  • North Frontenac Food Bank – Sharbot Lake
    • By appointment (place orders by Monday 3:00pm);  Pickup Tuesday and Friday
    • Call 613-532-8855

L&A County

  • Northbrook/Cloyne Food Bank
    • Referrals through Land O’Lakes Community Services: 613-336-8934 
    • Pickups in Cloyne on Fridays 11:00-11:30am
  • Salvation Army – Food Bank, Napanee
    • Groceries;12 Mill Street East; Monday, Wednesday, Friday: 9:00am-3:00pm; By appointment, limited deliveries
    • Call 613-354-7633
  • Westdale Park Free Methodist Church, Napanee
    • By request at 613-354-2669 or; 
    • Pre-packaged bags of non-perishable food items; 
    • Deliveries on Wednesdays