As we collectively and proactively look at the ever changing situation on the ground, frontline agencies and programs work hard to ensure our community is able to serve all residents, especially those who are particularly vulnerable. Below is list of services that are being provided during this global crisis.
Domestic Violence
Those experience interrelationship violence and abuse are encouraged to reach out to the following resources:
You can download this document for more resources: Domestic Violence Community Resources
- Kingston Police (613-549-4660) kingstonpolice.ca
- Kingston Police Path of Strength Smartphone App kingstonpolice.ca/services-resources/victim-services/#path_of_strength
- Kingston Interval House com/
- Kingston Sexual Assault Centre – com/
- Resolve Counselling Services Canada org/
- Kingston Frontenac Anti-violence Coordinating Committee (KFACC) org/
- Victim Services of Kingston and Frontenac (613-548-4834) ca/
- Addiction & Mental Health Services – Kingston Frontenac Lennox & Addington amhs-kfla.ca/
- Ministry of the Attorney General – Violence in the Family attorneygeneral.jus.gov.on.ca/english/family/violence.php
- Ministry of the Attorney General – Victim Services Directory findhelp.ca/ovss/
- Ontario Network of Sexual Assault/Domestic Violence Treatment Centres sadvtreatmentcentres.ca/
Addictions and Harm Reduction
These downloadable documents provide you with resources for addiction, substance abuse and harm reduction resources:
Harm Reduction Supply and Naloxone Locations During Covid-19
Addiction Supports and Services During Covid-19
Online Substance Use Resources During Covid-19
Seniors
Victorian Order of Nurses (VON): meals, groceries, vouchers
- Greater Napanee: 613-354-6668 or info@lasos.ca
- Greater Kingston: 613-634-0130 or gkmealsonwheels@von.ca
Rural Frontenac Community Services: Meals on Wheels, food programs
- call: 613-279-3151 or email: info@rfcs.ca
Kingston Community Health Centres – Seniors’ Food Box: Food boxes delivered for seniors with low income
- call: 613-542-2674 Ext. 1411 or email: events@unitedwaykfla.ca
- Seniors’ Food Box Information Sheet
Independent Living Kingston
- Check-in calls, on-line peer groups and virtual programming, referrals and information for seniors with disabilities
- call: 613-542-8353 or email: info@ilckingston.com
Resolve Counselling Services Canada
- Counselling for seniors (free and low cost options available)
- call: (613) 549-7850 or email: info@resolvecounselling.org
Seniors Association
- check-in calls, and information, virtual programming to promote physical activity, courses to stimulate their mind, connect with other seniors
- call: 613.548.7810 or email: info@seniorskingston.ca
Southern Frontenac Community Services
- check in calls, Meals on Wheels for seniors in South Frontenac
- call: 613-376-6477 or email: info@sfcsc.ca
Alzheimer Society KFL&A
- 613-544-3078 Toll Free: 1-800-266-7516 www.alzheimer.ca/kfla
Grocery and Pharmacy services
Many grocery stores & pharmacies offer delivery and/or pickup services. Some offer special hours for seniors. For a list of some of these services click on the pdf below – special thanks to the Seniors Association in Kingston for compiling this information.
KFL&A Grocery and Pharmacy Services
Mutual Aid Katarokwi – You can request free deliveries of food or pharmacy items (they can facilitate your payment)
- Call: 613-665-2959
Counselling
Resolve Counselling Services
9am to 5pm phone counselling for youth, adults, families, individuals
- Call: 613-549-7850 or email: intake@resolvecounselling.or
- Financial and Credit Counselling: can be contacted via email at ccsadmin@resolvecounselling.org or by telephone 1-800-379-5556.
Youth Diversion
Counselling for youth impacted by substance use through various forms of social media. Limited face to face contact considered. Virtual educational programs
- Call: 613 548 4535 or email info@youthdiversion.org
- Substance Education Workshops and Webinars Starting May 1st every Friday at 2pm,
join live on Instagram @youthdiversion
The Maltby Centre
Phone or video counselling sessions. Counselling services for children and youth up to 24 years of age
- Call 613-546-8535 or 1-844-855-8340 or inquiry@maltbycentre.ca
- Crisis after-hours line: 613-544-4229
Bereaved Families of Ontario Kingston Region
Providing grief and bereavement support by phone,
- 613-634-1230 text and over Facebook messenger http://bfo-kingston.ca/
Addictions and Mental Health Services
Phone counselling; all groups are on hold; current clients can access their workers by phone
- Call 613-544-1356 or email info@amhs-kfla.ca
- 24/7 Crisis Phone Lines:
- Kingston & Frontenac: 613-544-4229; Toll Free: 1-866-616-6005
- Lennox & Addington: 613-354-7388; Toll Free: 1-800-267-7877
Street Health Services
- 115 Barrack Street; 613-549-1440
- same day access to people with addictions and counselling support by phone (Monday through Friday)
- harm reduction supplies and consumption treatment services (7 days per week)
Family & Children Services KFL&A
Open And Reachable By Phone 24/7
- Call: (613) 545-3227 or toll-free (855) 445-3227
Sexual Assault Centre Kingston
Counselling available remotely. Crisis line, text and chat available. Intake and referrals are continuing
- 24/7 crisis and support line 613.544.6424 or 1.877.544.6424; http://sackingston.com/
Centre for Abuse and Trauma Therapy
Counselling Services available online. Open for new intakes; and for all current clients
- 613-507-2288; http://centrefortherapy.ca/
Youth Services
For an updated list of youth services offered in KFL&A during COVID-19 visit the link below:
Shelter
Kingston Home Base Housing
- Call: 613-542-6672
- In From the Cold Shelter relocated to 670 Maclean Court. Transportation is being arranged for intake.
- Street Outreach Service is ongoing 613-531-3779
Kingston Youth Shelter
- Emergency Shelter; Email transitions@kingstonyouthshelter.com Or message via Facebook (Kingston Youth Shelter)
- Family Mediation: Youth experiencing difficulties at home or at-risk of homelessness;
- Call or text 613-572-6977 or email families@kingstonyouthshelter.com
- Prevention Diversion Worker: Housing assistance or help navigating mental health/addictions support
- Call or text 613-572-6018 or email mitchell@kingstonyouthshelter.com
One Roof
- Prevention Diversion Worker: Housing assistance or help navigating community supports; Call 613-776-9996 and ask to speak with Megan or Cory
- Housing First Worker: Must be on a current Housing First Case Management Tel: 613-776-9996 and ask to speak with Will
Ryandale Transition House
- 613-548-8466; http://ryandale.ca
Kingston Interval House
Outreach services by phone, text and Zoom; Shelter, crisis line services unchanged; Accepting intakes, following Public Health and Ministry of Health guidelines
- Crisis lines: 1-800-267-9445 or 613-546-1777
- General: 613-546-1833; www.kingstonintervalhouse.com
L&A Interval House
Outreach services by phone or text; Shelter, crisis line services
- Crisis lines: 1-800-667-1010 or 613-354-1010
- General: 613-354-0808; www.intervalhousenapanee.ca
For Tenants struggling financially
- Kingston Legal Clinic 613-541-0777 https://kclc.ca/
- City of Kingston https://www.cityofkingston.ca/resident/covid-19/tenant-info
Other Financial Services
Financial Relief Navigator – an English and French online tool providing a one-stop portal to help vulnerable Canadians access critical emergency benefits and financial relief from governments, financial institutions, telecoms and internet providers.
Support Services
Canadian Hearing Services
Services are continuing remotely by video; all services available via video conferencing
- Toll free 1-866-518-0000; https://www.chs.ca/
CNIB
Offices closed; services offered. Peer support continuing through Zoom; Volunteers maintaining delivery services
- 613-542-4975 ext. 5090; http://www.cnib.ca/en?region=on
Independent Living Centre Kingston
Client contact peer chat available remotely; Employment program ongoing
- 613-542-8353; http://ilckingston.com/
March of Dimes
- 613-549-4141; https://www.marchofdimes.ca
Food Services
Kingston
For information on Emergency Food/Meal Programs available in Kingston visit: www.cityofkingston.ca/resident/covid-19
Frontenac County
South Frontenac Community Services – Sydenham
- Food Bank: By appointment; Pickup on Wednesdays
- 613-376-6477
- Meals on Wheels (frozen meals): Open to anyone; Pickup or delivery 5 days/week
- $5/meal, some subsidies available
North Frontenac Food Bank – Sharbot Lake
- By appointment (place orders by Monday 3:00pm); Pickup Tuesday and Friday
- 613-532-8855
L&A County
Northbrook/Cloyne Food Bank
- Referrals through Land O’Lakes Community Services: 613-336-8934; Pickups in Cloyne on Fridays 11:00-11:30am
Salvation Army – Food Bank, Napanee
- Groceries;12 Mill Street East; Monday, Wednesday, Friday: 9:00am-3:00pm; By appointment, limited deliveries
- 613-354-7633
Westdale Park Free Methodist Church, Napanee
- By request at 613-354-2669 or info@westdaleparkfmc.ca; Pre-packaged bags of non-perishable food items; Deliveries on Wednesdays
Download social media posts and share the above information on your social media platforms.
Counselling Services – Facebook
Counselling Services – Twitter
This is a great list of services for all ages and needs. Wondering if you have been in touch with the Alzheimers Society? I know they have a list of caregivers and those afflicted with dementia and they provide various support programs which will not be currently operating. If not already connected, it might be a good idea to touch base with the director.
Thanks for your suggestion. We will reach out to them and find out whether they are running programs. Thanks!
I am currently homeless and have no idea what to do because I went into self isolation at in from the cold because I was suddenly kicked out a transisional house and given 2 hours and 10 minute to pack my belongings and find a place to stay on a Friday afternoon. I had no time to prepare for the very strict rules of self isolation (I understand why they are in place) but they couldn’t provide me with every item I needed. When my odsp check came in I was under the assumption they were letting people out for 3 hours that day of they we’re willing to restart the 14 days…but I guess it was just an idea the staff were throwing around because I was told they would drive me to a bank so I can take money out to purchase cigarettes. I just needed a short shopping trip to get personal item like q tips and a cellphone to use so I could have a phone number to do housing search with…they wouldn’t let me even tho I said they could come with me I would stay protected with gloves and a face mask and it would’ve just helped my situation. They refused and told me that I could leave at any point but in no way will I ever be allowed back..so I left and called back hoping they would have a change of heart and of course it was a no…now I have no where to go..how is that helping us or even helping the community by not allowing us to come back and restart the 14 days? There is literally no options right now and I’m spending the last of my money tonight to stay in a motel and hope and prey I can figure something out. I’ve been Googleing everything I can but I keep getting the wrong number or just email address…I thought maybe someoneone from the United way may read this…. I’m in a rough spot right now and have no one to help me… Hopefully I won’t get sick by living in a tent or on the street for however long after today..
Thank you for your message, Ashley. We are sorry to hear of your circumstances and would like to provide some information/suggestions that will hopefully be of assistance. We would encourage you to contact Home Base Housing to speak with staff from the Housing Help Centre program, who can assist you with housing rental searches, and the phone number is: (613) 542-6672.
Housing Help Centre staff can help with filling out an application for social housing, and also with getting any of the documentation needed to complete the form. Given there is a waiting list for subsidized housing, staff can also provide immediate assistance with finding other housing arrangements through available apartment listings that are updated on Monday/Wednesday/
We encourage you contact the Housing Help Centre for assistance and hope this information is helpful.